Help Center

Vettalis™ - is based in Melbourne, Australia. Shipping destinations: We ship both locally and worldwide. Under normal circumstances, shipments are dispatched within 48-72 hours from order placement. Depending on destination and courier services, Your product might arrive between 7-20 working days. Shipping time might vary depending on destination,

PAYMENT OPTIONS:

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. We also accept device-based payments like G-PAY & Apple Pay 

For non-card payments, please reach out on contact@vettalis.com. Note that additional exchange fee may apply if your currency is other than US dollars.

Vettalis™ provides you with 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

If a product gets damaged or was faulty upon a delivery - we offer 100% refund. Timing: we have a 30-days Return & Exchange Policy, since the day item was received.

To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

For returns, please email contact@vettalis.com with the subject 'Returns' and include your order number, name and the reason for the return. Vettalis™ will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

Please note that customers are responsible for shipping costs of returned items. When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

contact@vettalis.com